ZM
Zandi M
1 reviews | Active since Aug 2026
31 Aug 2026, 11:42
****med by Clientelle
I am disgusted that I was ****med by clientelle personell at Festival Mall last month.They approached and were telling me about their vouchers, asked me about the bank I use to send the voucher to and bam.I made it very clear that I am not interested in their product and that I dont want to see any debit orders from them.To my shock ,Clientelle debited money my from my account on the 25th of August. Called their offices and was told the cannot reimburse me.I just wonder how many people have been ****med.
PEOPLE MUST BE CAREFULL OF SUCH ****MER!!!
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
31 Aug 2026, 16:23Dear Zandi M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply31 Aug 2026, 16:23
Official
Dear Zandi M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's replyOfficial
31 Aug 2026, 16:25Dear Zandi M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply31 Aug 2026, 16:25
Official
Dear Zandi M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's replyOfficial
01 Sept 2026, 15:44Dear Zandi M,
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Beauty Phillips from our Market Conduct department has been in contact with you to provide the necessary feedback. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Beauty Phillips from our Market Conduct department has been in contact with you to provide the necessary feedback. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct,
Clientele Life's reply01 Sept 2026, 15:44
Official
Dear Zandi M,
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Beauty Phillips from our Market Conduct department has been in contact with you to provide the necessary feedback. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Beauty Phillips from our Market Conduct department has been in contact with you to provide the necessary feedback. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,
Market Conduct,
ZM
Zandi M's updateReviewer Update
01 Sept 2026, 16:03Not true , the policy was not sold correctly and after I received an SMS after being approached at the mall I raised the matter telephonically with someone at Clientelle that they signed me up without my knowledge way before the money was deducted from my acoount.How many people may have been impacted with a similar issue.I was told I cant be refunded,it is fine and I do not want to see another debit on my account!
ZM
Zandi M's update01 Sept 2026, 16:03
Reviewer Update
Not true , the policy was not sold correctly and after I received an SMS after being approached at the mall I raised the matter telephonically with someone at Clientelle that they signed me up without my knowledge way before the money was deducted from my acoount.How many people may have been impacted with a similar issue.I was told I cant be refunded,it is fine and I do not want to see another debit on my account!
Clientele Life's replyOfficial
09 Sept 2026, 11:39Dear Zandi M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Regards,
Market Conduct
Clientele Life's reply09 Sept 2026, 11:39
Official
Dear Zandi M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. The escalation process has been sent to you. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Regards,
Market Conduct