RR
Rachel R
1 reviews | Active since Oct 2023
12 Aug 2024, 16:32
****med by clientele twice
Clientele has a new product called wealth where you can save money on and withdraw at anytime when you need it.. I have used before and never got my investment I was told my policy lapsed I dont understand how somthing you are saving for yourself lapses.. Fine they called again this year convincing me to try saving againg its not 3 months and they have ****** me again. Today i asked to withdraw and guess what they tell me available for withdrawal is R479 mind you I saved up twice already which was 800rand am not counting intrest received from them but am told available is R479 not only am I cheated but ****med twice. Can clientele not do things they have no understanding of because not even banks **** us like this if the economy is bad theres no interest rate but clientele takes your money you save and does not return it even if without intrest
Helpful (0)
Replies (6)0
Replies (6)
Clientele Life's replyOfficial
13 Aug 2024, 11:37Dear Rachel R,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply13 Aug 2024, 11:37
Official
Dear Rachel R,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
13 Aug 2024, 13:18Dear Rachel R, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Wealth Plan. We confirm that we made contact with you and explained how the Clientele investment plan works. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Team Leader Clientele Life
Clientele Life's reply13 Aug 2024, 13:18
Official
Dear Rachel R, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Wealth Plan. We confirm that we made contact with you and explained how the Clientele investment plan works. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Team Leader Clientele Life
RR
Rachel R's updateReviewer Update
13 Aug 2024, 20:37Thank you Lindiwe for calling me immediately after after my review and explaining to me the reasons why its like this and reassuring me I have gone through the documents and it is as you explained
RR
Rachel R's update13 Aug 2024, 20:37
Reviewer Update
Thank you Lindiwe for calling me immediately after after my review and explaining to me the reasons why its like this and reassuring me I have gone through the documents and it is as you explained
Clientele Life's replyOfficial
14 Aug 2024, 11:13Dear Rachel R,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply14 Aug 2024, 11:13
Official
Dear Rachel R,
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
RR
Rachel R's updateReviewer Update
18 Aug 2024, 20:24I am not happy I canceled already and you called to clarify and I said am not interested in the policy and I was still debited again I want a refund and please dont debit my account again
RR
Rachel R's update18 Aug 2024, 20:24
Reviewer Update
I am not happy I canceled already and you called to clarify and I said am not interested in the policy and I was still debited again I want a refund and please dont debit my account again
Clientele Life's replyOfficial
19 Aug 2024, 12:18Dear Rachel R,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
According to our records, the policy was cancelled on August 13. We need to provide the bank a notice of 31 days to cancel a debit. It was too late for us to stop the debit for August 15.
Please note that an auto refund of the premium deducted will be paid within ten business days.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Supports Team LeaderClientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
According to our records, the policy was cancelled on August 13. We need to provide the bank a notice of 31 days to cancel a debit. It was too late for us to stop the debit for August 15.
Please note that an auto refund of the premium deducted will be paid within ten business days.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Supports Team LeaderClientele Life
Clientele Life's reply19 Aug 2024, 12:18
Official
Dear Rachel R,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
According to our records, the policy was cancelled on August 13. We need to provide the bank a notice of 31 days to cancel a debit. It was too late for us to stop the debit for August 15.
Please note that an auto refund of the premium deducted will be paid within ten business days.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Supports Team LeaderClientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
According to our records, the policy was cancelled on August 13. We need to provide the bank a notice of 31 days to cancel a debit. It was too late for us to stop the debit for August 15.
Please note that an auto refund of the premium deducted will be paid within ten business days.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Supports Team LeaderClientele Life