1 reviews | Active since Dec 2024
****med by clientele life.
Hi... I would like to complain about the service that I got from clientele, I don't know if I should say we were ****med or but they deducted R340 from my partner account, this happened after one of their marketing team said that the are giving out key holders and requested his capitec cards and they filled in forms and they didn't say what were they about. Only to find out that they had made him join the funeral policy without his concern and he did not even register any beneficiaries on that policy, I would like to request for the cancelation of that policy and a refund. They deducted money from a account of someone who is not working and the money they deducted was the R370 that is meant for surviving. I hope that we get contacted soon .
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan.
We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan.
We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
