AR
Andrew R
1 reviews | Active since Jul 2023
30 Aug 2023, 13:33
****med by clientele life
I canceled my policy with them by email and on their app. They keep debiting my account. What amazes me is that celebrities endorse this product. And clientele life is actually a ****
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
30 Aug 2023, 15:43Dear Andrew R
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply30 Aug 2023, 15:43
Official
Dear Andrew R
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
AR
Andrew R's updateReviewer Update
31 Aug 2023, 13:46Thank you as I phoned clientele life yesterday and was told different stories by two different consultants. My bank has suggested I open a ***** case against Clientele life that way insuring I get my money back according to clientele records I have been debited 1 when it fact it was twice the debit order went off before they were due, as I have changed banks, this means that clientele life actually trawl my account waiting for money to come in, which means I pay fees every time it bounces. This is total unacceptable and a full refund on both amounts
AR
Andrew R's update31 Aug 2023, 13:46
Reviewer Update
Thank you as I phoned clientele life yesterday and was told different stories by two different consultants. My bank has suggested I open a ***** case against Clientele life that way insuring I get my money back according to clientele records I have been debited 1 when it fact it was twice the debit order went off before they were due, as I have changed banks, this means that clientele life actually trawl my account waiting for money to come in, which means I pay fees every time it bounces. This is total unacceptable and a full refund on both amounts
AR
Andrew R's updateReviewer Update
31 Aug 2023, 14:11I would like to thank Lindiwe from Clientele life for phoning my girlfriend and taking the time to resolve the issue. Lindiwe was professional, helpful and if more consultants had her people skills and handled their clients they way she did. No one would complain or write bad reviews
AR
Andrew R's update31 Aug 2023, 14:11
Reviewer Update
I would like to thank Lindiwe from Clientele life for phoning my girlfriend and taking the time to resolve the issue. Lindiwe was professional, helpful and if more consultants had her people skills and handled their clients they way she did. No one would complain or write bad reviews
Clientele Life's replyOfficial
31 Aug 2023, 14:25Dear Andrew R, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
At the outset, we would like to apologize for the inconvenience experienced. We confirm that the Clientele Perks plan has been cancelled as requested. It is unfortunate that you have decided to terminate our services, should you wish to continue with the plan we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
At the outset, we would like to apologize for the inconvenience experienced. We confirm that the Clientele Perks plan has been cancelled as requested. It is unfortunate that you have decided to terminate our services, should you wish to continue with the plan we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply31 Aug 2023, 14:25
Official
Dear Andrew R, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.
At the outset, we would like to apologize for the inconvenience experienced. We confirm that the Clientele Perks plan has been cancelled as requested. It is unfortunate that you have decided to terminate our services, should you wish to continue with the plan we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
At the outset, we would like to apologize for the inconvenience experienced. We confirm that the Clientele Perks plan has been cancelled as requested. It is unfortunate that you have decided to terminate our services, should you wish to continue with the plan we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life