****med by Clientele Life

In 2008 i took out a policy that i was told it was an educational plan for my son little did i know it was a saver and protector plan. Well i kept paying for the policy from then till 2019 when i lost my job. So me thinking it was a plan where i was saving money for my son i did not do any follow up how to cash out the money simply because i did not want to use the money as it was for my sons college tuition.

Yesterday i called clientele to figure out how to claim the money and i was told that my policy lapsed and since i was not making any more paying since 2020 out of the 24 000 i payed till 2019, because of their interest and charges i will only receive R937. I saved my hard earned money for 11 years and now they tell me i can only receive R937 when i was paying R356.

I asked them to send me the initial contact that i signed so i can see where it stipulates that if i fail to continue with the payment that they will take from my cash out money and they refused and i also asked them to send me the formula they used to calculate those interests and charges they also refused cos i failed to understand how can their charges and interest for 4 yrs be R23 000. I also asked them about the interest of the policy since i believe it matured after 10 yrs they also failed to give me information on that too

I want my money back, i worked hard for that money.