PS
Pumeza S

1 reviews | Active since Oct 2023

28 Nov 2023, 17:28

****med by Clientele

My husband joined clientele wealth he was told he can even withdraw after six months. He told the consultant that he will need to withdraw end November and the guy assured him that he will get his money. Today he called clientele and told the lady that he needs to withdraw money and close the account. She told him he can only get 1000 mind you he was paying R375 monthly she then said he mustn't close the account when my husband told her that I have told the guy I will need the money in November she dropped the call and that was it. We now worried now cause we also have a policy with these people and it's been years. Won't they give us problems when we wanna claim

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Replies (3)
Clientele Life
Clientele Life's reply29 Nov 2023, 10:14
Official
Dear Pumeza S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
 
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
          
Yours sincerely, 
Lindiwe Mabizela
Service Support  Specialist 
Clientele Life 
Clientele Life
Clientele Life's reply29 Nov 2023, 11:36
Official
 Dear Pumeza S,

We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 

Our attempt to contact the policy holder on the numbers we have on record resulted in no success on even day.. 

Can you please provide us with an alternative number where he can be reached. 

Kind regards, Vusumuzi Dlamini Clientele Insurance  
Clientele Life
Clientele Life's reply29 Nov 2023, 12:17
Official
 Dear Pumeza S,   At the outset I would like to apologize for the inconvenience caused regarding  the concerns raised.  Kindly note that the policy holder has been contacted on even day and assisted regarding the complaint logged.  I  trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.  Vusumuzi Dlamini Services Recovery Specialist Clientele Life