CD
Conzelia D
1 reviews | Active since Sept 2015
14 Dec 2023, 11:03
****med by Clientele call centre Agents
Hello, I just have a very bad experience with Clientele Call centre. I received a link from Blueprint offering me a loan and I gave my details just to see I qualify. The next thing Clientele started harrowing me with call, I even blog them. To my surprise this morning the debited R140 from my account that I did not agree to. Theysaying it's Clientele Perks maybe I signed with their consultant on the street. They making up stories. I did not agree to them, I need my money back ASAP. I called them to cancell and the consultant that helped was great in helping. But unfortunately he is not in a position to help me get my refund. I want my money. I only know I spoke to the wholecall centre agents telling them I am not working and they dropped the calls on me.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
14 Dec 2023, 11:12Dear Conzelia D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply14 Dec 2023, 11:12
Official
Dear Conzelia D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
CD
Conzelia D's updateReviewer Update
14 Dec 2023, 11:56Thank you for your respond, I will wait to hear from that department. Hope they act on this sooner
Regards
Regards
CD
Conzelia D's update14 Dec 2023, 11:56
Reviewer Update
Thank you for your respond, I will wait to hear from that department. Hope they act on this sooner
Regards
Regards
Clientele Life's replyOfficial
27 Dec 2023, 12:56Dear Conzelia D, Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. As discussed on the telephone , you have confirmed the sale of the policy, the policy has been cancelled and no debit order will be raised effective from January 2023. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. RegardsMarket Conduct
Clientele Life's reply27 Dec 2023, 12:56
Official
Dear Conzelia D, Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. As discussed on the telephone , you have confirmed the sale of the policy, the policy has been cancelled and no debit order will be raised effective from January 2023. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. RegardsMarket Conduct
Clientele Life's replyOfficial
27 Dec 2023, 12:56Dear Conzelia D, Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. As discussed on the telephone , you have confirmed the sale of the policy, the policy has been cancelled and no debit order will be raised effective from January 2023. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. RegardsMarket Conduct
Clientele Life's reply27 Dec 2023, 12:56
Official
Dear Conzelia D, Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. As discussed on the telephone , you have confirmed the sale of the policy, the policy has been cancelled and no debit order will be raised effective from January 2023. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. RegardsMarket Conduct