****MED BY Clientele

I haven't received any contact from you since my last call with Nonhlanhla. I even sent you guys an email on the 14th and still no reply. I feel we just going back and forth with this, or you guys are just delaying reversing my money and canceling this service. That's all I'm asking. Reverse my money and cancel this service, honestly, I'm tired of this.

Dear Mr M. Luka
Cancellation of ***
It is with regret that we confirm your recent request to cancel your policy.
The debit order will be cancelled given 31 days’ notice. The benefits of this policy are dependent on premium
payments enabling the cover to remain in force for 31 days from the date of cancellation. Any premium debited in
this period may not be refunded and is determined by the regular debit date.
Please note the following:
1. If the policy is cancelled within the 31 day cooling off period from receiving your policy documents, your
premium may be refunded.
2. As per your policy terms and conditions, we require 31 days’ notice to cancel your policy.
3. You will continue to enjoy cover during the cancellation month and therefore a premium is still due.
4. Cover is dependent on the payment of a premium, if a premium is not paid, you will not have cover in that
month.
5. We have cancelled any future debit order instruction against your bank account, if a premium still reflects on
your bank account after the cancellation month, please inform us and we will refund that premium.
As a member of the Association for Savings and Investment South Africa, we subscribe to the ongoing drive to
eliminate the unnecessary replacement of life insurance policies. Such replacements are often not in the best
interests of the policyholder, and could lead to the duplication of costs. If this policy is being replaced by a new
policy, the person advising you on this is required to complete a “Replacement Policy Advice Record” with you.
This would enable you to make an informed decision about the transaction.
To find out if you have the option to restart your policy or for more information, please email us at
*** or call our National Contact Centre on ***. Our friendly consultants are
standing by to assist you.
Yours sincerely,

Hugo Louw
Managing Director





I'm not getting my money back. What a ****. Thank you for cancelling.

You guys still deducted after you said you have cancelled the service? the **** IS GOING ON?

You said my policy was cancelled but you still deducted after that, on the 28th May 2024. What the **** are you guys playing at? stop ****en ****ming me. Please refund me. You guys better reverse the money you took after you told me you canceled the service. You may think the R294 is nothing, but that's my money. stop bull****ing me, please.