****med by Clientèle App – Taking My Money Without Permission After Free Movie Ticket Gimmick

I feel completely misled and taken advantage of by Clientèle. I was outside NuMetro when a promoter offered me 2 free movie tickets if I signed into the Clientèle app. No one explained that I was signing up for an actual insurance policy or subscription. I was told I’d get free perks, that’s it.

Ever since that day, Clientèle has been deducting R160 from my bank account, multiple times, without my consent. I never signed anything. I never agreed to any debit order. I don’t use the app or any of their services. Yet they continue to take money straight from my salary.

I’ve tried contacting them through email — no reply. There’s no option in the app to cancel, and Capitec told me I have to go to the branch or deal with the company directly. I deleted the app, logged out, tried everything. Still, they keep taking my money!

This feels like a ****. I feel trapped and ******. Clientèle needs to refund me and stop this debit order immediately. I did not ask for this, and I don’t want anything to do with your service. Enough is enough.