NP
Naledi P
1 reviews | Active since Dec 2020
27 Jun 2024, 19:18
****med by clientele
My account was debited two days back and I did not approve debicheck when I called them the Consulta was rude and hung the phone. When I check they did not even cancel the policy. The very same policy I was debited for does not have cover amount and I do not want it. The company won't refund me saying my policy is more than 60 days old but what I want is my money back and for them to cancel the policy because even when you go to the bank to stop it the consultants at the bank told me that they are still going to debit my account under a different reference. A pure **** while sone of ya are unemployed
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Replies (2)0
Replies (2)Clientele Life's replyOfficial
28 Jun 2024, 14:02Dear Naledi P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply28 Jun 2024, 14:02
Official
Dear Naledi P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
01 Jul 2024, 12:43Dear Naledi P, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply01 Jul 2024, 12:43
Official
Dear Naledi P, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
