KM
Khaya M

1 reviews | Active since Aug 2025

02 Aug 2025, 14:02

****med by a Clientele Rewards Program Sales Representative

I seriously do not recommend anyone using the clientele life rewards program. I (30y/o M) was stopped by a sales representative for the clientele rewards program at the Kolonnade Shopping Center. I declined but the guy said this was how he gets paid, so out of empathy I decided to "sign up" but was told it would not take any money from my account but the system needed some of my information to register on his side. Come to find out that a debit order was sent to my account. I called the clientele customer support and was told that I couldn't be helped because I voluntarily signed up for the program even though I was not given all information and was **** to. I cannot believe that a company of this stature would employ morally bankrupt individuals who lie for the sake of their own pockets! Word to the wise, do not **** your customers.

I strongly suggest you take your hard earned money elsewhere

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Replies (2)
Clientele Life
Clientele Life's reply04 Aug 2025, 07:19
Official
Dear Khaya M,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely,
Market Conduct 
Clientele Life
Clientele Life's reply05 Aug 2025, 07:41
Official
Dear Khaya M,

We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.

You requested to cancel the policy and the cancellation of the debit order process was confirmed.

As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Lerato Putuka.

We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,Market Conduct