KL
Kamva L

1 reviews | Active since Mar 2025

05 Mar 2025, 12:39

****med

Clientel debited R350 on my account without my consent,,, I'm not working, am just a student i didn't join any policy with them

0
Replies (4)
KL
Kamva L's update05 Mar 2025, 12:42
Reviewer Update
Please I want my money back
Clientele Life
Clientele Life's reply05 Mar 2025, 14:48
Official
Dear Kamva L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
          
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                   
Yours sincerely,  

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
KL
Kamva L's update06 Mar 2025, 10:06
Reviewer Update
I received a call from clientele they said the policy will be cancelled but I won't be given my money back cause I gave their agent my personal details which is a lie, they are ****ming people using those agents that are working at Ackerman's wearing black &white which those agents of them lie to customers. They say the will check if I qualify for the store account & I only gave them my name,surname & cell number I don't know where they got my bank details & I didn't sign or give anyone my phone. And when I asked the person who was calling me from clientele to give me the name of their agent whom they claim she/he registered me for a policy, he said the is no name it only written "Agent". I want my refund I didn't join anything with clientele what they did is a *****
Clientele Life
Clientele Life's reply20 Mar 2025, 15:05
Official
Dear Kamva L, 

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct has investigated the contents of your complaint and Rhandzu Manganyi has been in contact with you to provide the necessary feedback. 

As discussed, the escalation process was sent to your cell number. 

We trust you find this in order and that this matter has been resolved to your satisfaction. 

Regards, Market Conduct