ND
Nokuzola D
1 reviews | Active since Feb 2025
06 Feb 2025, 10:10
****med
Today on the 06 February 2025 my child social grant was taken by clientele R359 and left with R160 , I called them and asked them why they took my money while I never sign up anything with them ,they said I signed up a life insurance with them that time I've never when I told them to cancel the lady refused when I want a refund she says she can't because the policy rules doesn't allow refund that time I have never like never speak to any agent yako Clientele
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Replies (5)0
Replies (5)
Clientele Life's replyOfficial
06 Feb 2025, 11:01Dear Nokuzola D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply06 Feb 2025, 11:01
Official
Dear Nokuzola D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
ND
Nokuzola D's updateReviewer Update
06 Feb 2025, 13:03Good day
Today I woke up only to find out that Clientele life had deducted R359 on my child grant and left R160 I then called them to cancel the policy because I never joined any policy with clientele life , the Senior agent called and said he already canceled and asked me few questions after the call I got a message that says "thank you for trusting cleintele" he made me join another policy while I specificly said I want to cancel , and I want my child's grant I want my refund or they should reverse it
Today I woke up only to find out that Clientele life had deducted R359 on my child grant and left R160 I then called them to cancel the policy because I never joined any policy with clientele life , the Senior agent called and said he already canceled and asked me few questions after the call I got a message that says "thank you for trusting cleintele" he made me join another policy while I specificly said I want to cancel , and I want my child's grant I want my refund or they should reverse it
ND
Nokuzola D's update06 Feb 2025, 13:03
Reviewer Update
Good day
Today I woke up only to find out that Clientele life had deducted R359 on my child grant and left R160 I then called them to cancel the policy because I never joined any policy with clientele life , the Senior agent called and said he already canceled and asked me few questions after the call I got a message that says "thank you for trusting cleintele" he made me join another policy while I specificly said I want to cancel , and I want my child's grant I want my refund or they should reverse it
Today I woke up only to find out that Clientele life had deducted R359 on my child grant and left R160 I then called them to cancel the policy because I never joined any policy with clientele life , the Senior agent called and said he already canceled and asked me few questions after the call I got a message that says "thank you for trusting cleintele" he made me join another policy while I specificly said I want to cancel , and I want my child's grant I want my refund or they should reverse it
Clientele Life's replyOfficial
07 Feb 2025, 13:48Dear Nokuzola D,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Regards,Market Conduct
Clientele Life's reply07 Feb 2025, 13:48
Official
Dear Nokuzola D,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
As discussed, the escalation process was sent to your cell number.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Regards,Market Conduct
ND
Nokuzola D's updateReviewer Update
07 Feb 2025, 14:15Nothing had been resolved here, I want my money you can't tell me you can't refund me while your stupid agents are ****s they mislead people even yesterday I called about this enquiry and your senior agent made me a new policy while I asked him nicely to cancel this thing, I won't stop writing to you guys until you give me my money back R359 I don't want any cent missing
ND
Nokuzola D's update07 Feb 2025, 14:15
Reviewer Update
Nothing had been resolved here, I want my money you can't tell me you can't refund me while your stupid agents are ****s they mislead people even yesterday I called about this enquiry and your senior agent made me a new policy while I asked him nicely to cancel this thing, I won't stop writing to you guys until you give me my money back R359 I don't want any cent missing
Clientele Life's replyOfficial
12 Feb 2025, 13:54Dear Nokuzola D,
Thank you for raising your concerns with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Regards,Market Conduct
Thank you for raising your concerns with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Regards,Market Conduct
Clientele Life's reply12 Feb 2025, 13:54
Official
Dear Nokuzola D,
Thank you for raising your concerns with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Regards,Market Conduct
Thank you for raising your concerns with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Regards,Market Conduct