Maybe I will get help here...
I signed up for a policy today, I specifically told the team I am only able to start a debit order at the end of june. Lo and behold, I leave and get an sms telling me the debit order will go off end of this month. I then try to reach your team to cancel my policy and debit order, no answer, I tried again, then was directed to use a whatsapp chat. its been an hour and I still have yet to get help. I want to cancel my policy immediately. I do not want to deal with a company that a) cannot follow simple instructions b) i cannot get help when I need it. reference for chat on whatsapp is WA-FRVZB8DO this would have been a different conversation if maybe 1 of my 2 experiences went well but it did not, both reaching your customer service team and asking your sales team to respect that I do not have funds for a debit order at the end of April were ignored. Please help me.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Best regards,
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that we have investigated the concerns raised and Monica Ngubane from our Market Conduct department has provided you with feedback. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Regards, Market Conduct
Best regards,
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. We confirm that we have investigated the concerns raised and Monica Ngubane from our Market Conduct department has provided you with feedback. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Regards, Market Conduct
Best regards,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Market Conduct
Best regards,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Market Conduct
Best regards,