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nadia E

1 reviews | Active since Dec 2013

30 Jun 2023, 11:33

make your young kids aware of Clientele app sales reps in the malls!

I would like to complain about the Clientele app sales reps who prey on young people in the malls.

My daughter and her friend were at the Nu Metro cinema in Clearwater mall when they were approached by a Clientele app sales rep. She coerced them with free movie tickets and all the perks they will get by signing up to this app.

After my daughter had given all her personal details 3 quarter of the way, only then were they told about the cost per month. How can a high school child pay monthly fees? Inevitably, I as her parent will have to pay for something I didn't agree to in the first place.

Clientele needs to review this practice. Have them approach adults or young people who work NOT children who go to school and don't earn a living. When the screen said verify, the rep pressed accept herself. Young people are easy to bamboozle. I am very angry.

My daughter has a part to playing this for being gullible in the first place but the rep is the adult in this scenario.

I will be cancelling that debit order on her banking app myself.

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Replies (2)
Clientele Life
Clientele Life's reply30 Jun 2023, 14:41
Official
Dear  Nadia E 

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
          
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
         
Yours sincerely, 

Shanitha Hanuman 
Service Support Supervisor 
Clientele Life 

Clientele Life
Clientele Life's reply04 Jul 2023, 16:03
Official
Dear  Nadia E  

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.

We trust you find this in order and that this matter has been resolved to your satisfaction.  Should you require further assistance please feel free to contact us. 

Regards,

Market Conduct