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Elmari B

1 reviews | Active since Nov 2023

05 Nov 2023, 21:21

Lying to People to get them to give their bank details.

Clientele Life phone me and ******* me in to believing that I was applying for a loan. When I noticed this, I informed the Consultant that I don't not want Life Insurance with them. Nevertheless, the still tried to debit my account. Month after month they keep on trying to debit my account. I know times are tough, but this is just not on.

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Replies (2)
Clientele Life
Clientele Life's reply06 Nov 2023, 10:45
Official
Dear Elmari B,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
 
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
          
Yours sincerely, 

Lindiwe Mabizela
Service Support Specialist  
Clientele Life 
Clientele Life
Clientele Life's reply10 Nov 2023, 10:20
Official
Dear Elmari B,

We acknowledge your concerns and confirm that we have assessed the call between you and our sales consultant.  
 
By now our Investigator Johannah Cele has been in contact with you to provide you with the necessary feedback. 
 
Unfortunately, we could not conclude the conversation because the call cut and we attempted to contact you again with no success.
 
We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. 
 
Yours sincerely, 
Market Conduct