CM
Christine M

1 reviews | Active since Jun 2014

03 Sept 2015, 13:00

Lying about policy

When I took out the policy earlier this year I specifically asked that I have to go every year once a year for my gastroscopy checkup in hospital but I dont have to stay overnight, i just have to go in for the procedure and then i'm done. <br> <br> So they assured me that is not a problem and that i will be covered. <br> <br> Today when i phoned to give them the ICD 10 code and to double check if they are going to pay as I need to book at hospital, they said they dont cover me under 3 days of being in hospital. <br> <br> I then said i want to cancel the policy then because i was under the impression i will be covered, yet im not and i paid all that money every month for absolutely nothing and they are still going to debit this month!! <br> <br> Super upset with the service!<br> <br>

0
Replies (1)
Clientele Life
Clientele Life's reply03 Sept 2015, 14:23
Official
Hello Christine***,

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact shortly.

Your sincerely,

Benita Steyn

Service Recovery Specialist