lM
lucia M
1 reviews | Active since Dec 2023
18 Dec 2023, 12:31
Lucia
Hi I am Lucia I have recieved a message from clientel life that says, the clientel will debit R294 from my account this December and I do not have a policy with clientel. I would like to know how do this company operate. I have not opened an account with clientel and I have not received any call from them. How can I open a case of ***** or **** against the company. I would like to know how did they get access to my personal information?
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Replies (2)
Clientele Life's replyOfficial
18 Dec 2023, 13:16Dear lucia M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply18 Dec 2023, 13:16
Official
Dear lucia M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
18 Dec 2023, 13:54Dear lucia M,
Thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In response to your request, we have been in touch with you and have assisted with the cancellation of your policy. Please accept our apologies for the inconvenience.
As per our policy rules outlined on the policy documents, you have a 31-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 31 days, we will refund the premiums you have paid.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
Thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In response to your request, we have been in touch with you and have assisted with the cancellation of your policy. Please accept our apologies for the inconvenience.
As per our policy rules outlined on the policy documents, you have a 31-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 31 days, we will refund the premiums you have paid.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
Clientele Life's reply18 Dec 2023, 13:54
Official
Dear lucia M,
Thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In response to your request, we have been in touch with you and have assisted with the cancellation of your policy. Please accept our apologies for the inconvenience.
As per our policy rules outlined on the policy documents, you have a 31-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 31 days, we will refund the premiums you have paid.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
Thank you for escalating your concerns and allowing us the opportunity to address your complaint.
In response to your request, we have been in touch with you and have assisted with the cancellation of your policy. Please accept our apologies for the inconvenience.
As per our policy rules outlined on the policy documents, you have a 31-day cooling off period to cancel the policy. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 31 days, we will refund the premiums you have paid.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life