Looking for excuses not pay out claims

<p>i am having a terrible experience trying to get clientele to pay out a life cover that was combined with a funeral benefit, the second week is about to end now with me still waiting for them to get back to me last week Wednesday the lady tsholofelo told me she was gona get back to me later that day as i never disclosed that the deceased was sick with hypetension but thing is the medical report itself shows the deceased fell sick in Feb This year while the policy was taken out in 2008 it lapsed as it was not paid for 3 months in 2015 but it was re-instated again in Dec 2015 and the deceased was still not sick but now come a claim im being taken from pillar to post, this is really disgusting as they never explained that the funeral policy was combined with life, i think this is selling the product under false pretences because i believed that i was gonna get the whole amount upon claiming.</p>