T
Thabang

1 reviews | Active since Jun 2026

04 Jun 2026, 09:56

Long delays before c...

Long delays before contact with consultants, inconvenient constraints in app... mahlodi was 5 stars though, enjoyed her service

0
Replies (2)
Clientele Life
Clientele Life's reply04 Jun 2026, 10:31
Official
Dear Thabang,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and further assistance. 

Yours sincerely, 

Market Conduct 

Clientele Life
Clientele Life's reply04 Jun 2026, 15:31
Official
Dear Thabang,

Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.

We really regret any challenges and misunderstandings you may have encountered. We have activated the plan as per our phone conversation, and once we have your email confirmation, we will elevate the matter to our IT department.

In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***.  The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.

We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.

Yours sincerely,

Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life