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Joyce S
1 reviews | Active since Sept 2021
12 Sept 2021, 12:41
Life Insurance Query
I have had a life and funeral policy for my sister from 2001. She passed away 16 August, the funaral plan paid out 10 September only but now when contacting them about the life insurance they tell me im not on the system. 2 Debit orders deducted evey month from Clientelle. Where to from here??
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Clientele Life's replyOfficial
13 Sept 2021, 11:06Dear Joyce S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply13 Sept 2021, 11:06
Official
Dear Joyce S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
15 Sept 2021, 11:37Dear Joyce S
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Experience Administrator contacted you to explain the outcome of your claim.
Should you require any assistance in this regard please feel free to contact us directly.
Kind Regards.
Claims Department
Clientele Life's reply15 Sept 2021, 11:37
Official
Dear Joyce S
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Experience Administrator contacted you to explain the outcome of your claim.
Should you require any assistance in this regard please feel free to contact us directly.
Kind Regards.
Claims Department