1 reviews | Active since Sept 2020
Life Insurance cancellation fail.
Clientele has provided me with pathetic customer service thus far, 1. Their mall representative named Thembi ****med me into having a life insurance policy with them and was never willing to assist cancel this mess up she made. 2. A very nice gentleman by the name of Paul called me about an upgrade , I explained what Thembi had done and he assured me that he was escalating this and a manager would call me back in 24/48 hours this was back in August up until now no communication. lastly I took it upon myself to send them an email on the 15/10/2020 , they rep**** on the 21/10/2020 addressing me as a man , but said they will call in 24- 48 hours and still nothing up to today, this upsets me greatly because so much money has gone into this company that I will not be getting and that is money, I could have put to personal good use, until today they are still debiting me, at this point , I feel clientele life insurance as just *******.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
As per telephonic discussion we have provided you with the necessary feedback regarding your query and also outlined the reason why we could not get hold of you as we have a different contact number captured on the system compared to the one we have reached you on today.
We have confirmed the policy status with you, and when the last debit was raised in your bank account.
We trust that you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
As per telephonic discussion we have provided you with the necessary feedback regarding your query and also outlined the reason why we could not get hold of you as we have a different contact number captured on the system compared to the one we have reached you on today.
We have confirmed the policy status with you, and when the last debit was raised in your bank account.
We trust that you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
Siphesihle Rodolo
Service Support Specialist
Clientele Life