MM
Mbali M
1 reviews | Active since May 2024
16 May 2024, 21:17
Life cover
Claimed last month still no feedback till today. Poor service!!!!
Helpful (0)
Replies (3)0
Replies (3)MM
Mbali M's updateReviewer Update
17 May 2024, 10:44A claim that should have been paid within 24hrs, still has not.
Relevant documentation was submitted on the 12th April 2024, and to date there has been ZERO correspondence from this provider Clientele.
What absolute despicable behaviour and service from this company. 24hours has long passed!!!!
Relevant documentation was submitted on the 12th April 2024, and to date there has been ZERO correspondence from this provider Clientele.
What absolute despicable behaviour and service from this company. 24hours has long passed!!!!
MM
Mbali M's update17 May 2024, 10:44
Reviewer Update
A claim that should have been paid within 24hrs, still has not.
Relevant documentation was submitted on the 12th April 2024, and to date there has been ZERO correspondence from this provider Clientele.
What absolute despicable behaviour and service from this company. 24hours has long passed!!!!
Relevant documentation was submitted on the 12th April 2024, and to date there has been ZERO correspondence from this provider Clientele.
What absolute despicable behaviour and service from this company. 24hours has long passed!!!!
Clientele Life's replyOfficial
17 May 2024, 11:31Dear Mbali M,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply17 May 2024, 11:31
Official
Dear Mbali M,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
21 May 2024, 13:50Dear Mbali M,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that your claim has been finalized.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that your claim has been finalized.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply21 May 2024, 13:50
Official
Dear Mbali M,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that your claim has been finalized.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that your claim has been finalized.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department