BG
Bukeka G
1 reviews | Active since Dec 2023
23 Oct 2024, 10:12
LIES
Please dare you not debit my account this was a **** how many people have you deceived ,you gave the impression that this is a LOAN
You have legal services but you still telling lies to increase your Revenue 12 DAYS is a long time to refund me Please do not debit my account ***
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Replies (2)
Clientele Life's replyOfficial
23 Oct 2024, 13:11Dear Bukeka G,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply23 Oct 2024, 13:11
Official
Dear Bukeka G,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
25 Oct 2024, 15:20Dear Bukeka G,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. We confirm that our Market Conduct department has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by our Client Services department.
The escalation process was sent to your mobile number.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. We confirm that our Market Conduct department has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by our Client Services department.
The escalation process was sent to your mobile number.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's reply25 Oct 2024, 15:20
Official
Dear Bukeka G,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. We confirm that our Market Conduct department has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by our Client Services department.
The escalation process was sent to your mobile number.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. We confirm that our Market Conduct department has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by our Client Services department.
The escalation process was sent to your mobile number.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct