TM
Thato M
1 reviews | Active since Nov 2020
20 Nov 2020, 12:46
LIES AND MORE LIES ON THE HOSPTIAL PLAN
I helped a colleague to open a hospital plan with Clientele. The sales guy that was assisting us sold us lies only. A year later when my colleague landed in hospital and wanted to claim from her policy she could not get help from clientele. We then phoned for the refund to this date she has received nothing. I will never refer clientele to even my worst enemy.
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Replies (2)
Clientele Life's replyOfficial
20 Nov 2020, 14:14Dear Thato M,
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply20 Nov 2020, 14:14
Official
Dear Thato M,
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
15 Jan 2021, 13:04Dear Thato M,
We confirm that we have investigated the contents of your complaint and Johannah Cele has been in contact with our Policyholder to provide the necessary feedback.
We confirm that we have investigated the contents of your complaint and Johannah Cele has been in contact with our Policyholder to provide the necessary feedback.
It was established that the policy was correctly explained during the sale of the policy. The escalation process has been sent to our Policyholder's mobile number via SMS should you want to take the matter further.
Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Clientele Life's reply15 Jan 2021, 13:04
Official
Dear Thato M,
We confirm that we have investigated the contents of your complaint and Johannah Cele has been in contact with our Policyholder to provide the necessary feedback.
We confirm that we have investigated the contents of your complaint and Johannah Cele has been in contact with our Policyholder to provide the necessary feedback.
It was established that the policy was correctly explained during the sale of the policy. The escalation process has been sent to our Policyholder's mobile number via SMS should you want to take the matter further.
Should you require further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct