MM
Mbalentle M

1 reviews | Active since Dec 2021

02 Dec 2021, 12:54

Lies and dishonest of your members.unauthorized debit order

I was approached by one of your members saying that clientele is giving away R250 food vouchers since there is this covid 19 pandemic so she took my bank account number and she made me to sign that the information i gave her belongs to me i did not know that she ******** me and she said that i will be called to the office asking me whether i agree to join their policy or not,guess what i did not got any call from their office and my money is gone. Please cancel this so called policy you have put under my name and reverse my money back.i want my money back how am supposed to pay your policy because iam still studying and unemployed.

0
Replies (4)
Clientele Life
Clientele Life's reply02 Dec 2021, 13:11
Official
Dear  Mbalentle M 

We confirm receipt of the concerns raised.
     
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
     
Yours sincerely,
      
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life  
MM
Mbalentle M's update03 Dec 2021, 09:48
Reviewer Update
Yesterday you have cancelled my policy but today you took my money again.please bring back the money you took yesterday.clientele life you are making my life hell this is my child's grant you keep on taking it.
MM
Mbalentle M's update03 Dec 2021, 11:29
Reviewer Update
Clietele life please reverse my money you took on my account i have cancelled your policy but still you took money on my account.
Clientele Life
Clientele Life's reply03 Jan 2022, 14:19
Official
 Dear  Mbalentle M  

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback. Your request to cancel the policy and the cancellation of the debit order process was confirmed and a refund of premiums paid has since been processed.

We trust you find this in order and that this matter has been resolved to your satisfaction.  

Should you require further assistance please feel free to contact us. 

Regards 
Market Conduct