BM
Bazola M
1 reviews | Active since Dec 2018
02 Jun 2020, 11:13
*****, ******* and money hungry abusers
I cancelled my policy which was a savings plan due to being retrenched during the lockdown, my policy was cancelled and I was happy now yesterday I get a debicheck deducted from my account after I cancelled 3 weeks ago, they took the little money I had to fees my children. When I call them w9th airtime I dont have because I am going through a hard time they tell me to go to my bank at my bank I'm told I cant dispute their deduction, having to borrow taxi fare to go to the bank risking my life standing in queues during this time, I'm disgusted at how ************ and have blatant disregard for their clients I wont reccomend anyone to deal with this company
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Replies (2)
Clientele Life's replyOfficial
02 Jun 2020, 11:26Dear Gcina M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Jun 2020, 11:26
Official
Dear Gcina M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
03 Jun 2020, 13:14Dear Gcina M,
Thank you for raising your concerns and for bringing this matter to our attention. As per our telephonic discussion on the 02/06/2020, the necessary feedback has been provided regarding the 31 days’ notice to cancel all debits with the bank upon cancellation of your policy.
We confirm that we have since refunded the premium due to the nature of the policy and the funds should reflect in your account within the next 5-10 working days.
We trust that this is all you require at this time, however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns and for bringing this matter to our attention. As per our telephonic discussion on the 02/06/2020, the necessary feedback has been provided regarding the 31 days’ notice to cancel all debits with the bank upon cancellation of your policy.
We confirm that we have since refunded the premium due to the nature of the policy and the funds should reflect in your account within the next 5-10 working days.
We trust that this is all you require at this time, however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply03 Jun 2020, 13:14
Official
Dear Gcina M,
Thank you for raising your concerns and for bringing this matter to our attention. As per our telephonic discussion on the 02/06/2020, the necessary feedback has been provided regarding the 31 days’ notice to cancel all debits with the bank upon cancellation of your policy.
We confirm that we have since refunded the premium due to the nature of the policy and the funds should reflect in your account within the next 5-10 working days.
We trust that this is all you require at this time, however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns and for bringing this matter to our attention. As per our telephonic discussion on the 02/06/2020, the necessary feedback has been provided regarding the 31 days’ notice to cancel all debits with the bank upon cancellation of your policy.
We confirm that we have since refunded the premium due to the nature of the policy and the funds should reflect in your account within the next 5-10 working days.
We trust that this is all you require at this time, however, should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life