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Khwezi M

1 reviews | Active since Dec 2015

24 Sept 2020, 09:35

***** and *******

I canceled my debit order with IFA and they still debited my account x2. When I called to asked why my account was debited, I was told that I would be refunded after 7-10 business days. When those days were over I called again then I was told that refunds take 30-45 days, I have no idea what on earth for I told them that it was totally unacceptable. However I have yet to receive my refund and to make matters worse it is impossible to cancel the debit order at the bank. This is blatant *******, Clientele IFA is a ******** and underhanded company they say that calls are recorded but when you ask for a copy of the recording for some reason they are unable to provide it. I will never sign up for anything to do with Clientele I have learnt my lesson.

0
Replies (2)
Clientele Life
Clientele Life's reply24 Sept 2020, 09:49
Official
Dear Khwezi 

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life     

Clientele Life
Clientele Life's reply25 Sept 2020, 12:37
Official
Dear Khwezi Thank you for raising your concerns with us.  We confirm that our attempt to contact you on 25 September 2020 to address all raised concerns resulted in no success.  Regarding the concerns raised, we therefore confirm that we have requested for a refund to be processed and it should processed within 48 working hours. We confirm that there was an oversight from our consultant regarding our grace refund turnaround times. Furthermore we would like to thank you for the feedback you gave us, we highly appreciate it and we assure you that it will be escalated to the relevant management.

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client .

We however do understand your frustration and apologise for any inconvenience caused.  We trust you find this in order, however should you require any further assistance please feel free to contact us again.
 
Yours sincerely,

Judith MboweniService Recovery Specialist
Clientele Life