MS
Mpho S
1 reviews | Active since Nov 2019
29 Apr 2021, 08:38
***** and **********
Yey, Clientele frauf! *****! *****! I was approached by a sales agent for clientele told me that i would recieve a food voucher and i will receive a call from clientele. Till today no calls no voucher and money was debited in my account. I never authorised anyone to do so i want my R230, i am not working bathong. One can't even reverse the debit order what the hell!!!
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Replies (3)
Clientele Life's replyOfficial
29 Apr 2021, 09:51Dear Mpho S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply29 Apr 2021, 09:51
Official
Dear Mpho S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
MS
Mpho S's updateReviewer Update
29 Apr 2021, 09:54Please do so ASAP,i have no food
MS
Mpho S's update29 Apr 2021, 09:54
Reviewer Update
Please do so ASAP,i have no food
Clientele Life's replyOfficial
30 Apr 2021, 14:28Dear Mpho S
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, as discussed we will gladly refund the premium that was debited.
Feel free to contact us should you require further assistance. Kind Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, as discussed we will gladly refund the premium that was debited.
Feel free to contact us should you require further assistance. Kind Regards,Market Conduct
Clientele Life's reply30 Apr 2021, 14:28
Official
Dear Mpho S
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, as discussed we will gladly refund the premium that was debited.
Feel free to contact us should you require further assistance. Kind Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, as discussed we will gladly refund the premium that was debited.
Feel free to contact us should you require further assistance. Kind Regards,Market Conduct