NN
Nomasonto N
1 reviews | Active since May 2017
02 May 2017, 11:09
*****
<p>My name Nomasonto. When I joined clientele funeral they advised me that the waiting period for making a claim is 9 months. If your make a claim before you will get half the benefit. Shocked cause my cousin passed away and was 11 months on the policy. I'm very speechless cause now you they are coming up with a story when making a claim. I regret and wish I joined sanlam. Please stay away or move to other policy providers. Nxx</p>
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Clientele Life's replyOfficial
02 May 2017, 11:55Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's reply02 May 2017, 11:55
Official
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's replyOfficial
03 May 2017, 16:33At the outset, we would like to convey our deepest condolences to you and your family.
In light of your concerns raised, we confirm that we have assessed the call and that all relevant information was provided to you to enable you to make an informed decision. In this regard, we confirm that when you contacted our Client Services Department on 3 June 2016, the policy waiting periods was explained in detail on the mentioned date.
We confirm that the information provided to you regarding the claim is correct. We understand that our decision may come as a disappointment to you, however, we assure you of our best intentions at all times.
Should you require any further assistance in this matter, please feel free to contact us again.
Regards,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's reply03 May 2017, 16:33
Official
At the outset, we would like to convey our deepest condolences to you and your family.
In light of your concerns raised, we confirm that we have assessed the call and that all relevant information was provided to you to enable you to make an informed decision. In this regard, we confirm that when you contacted our Client Services Department on 3 June 2016, the policy waiting periods was explained in detail on the mentioned date.
We confirm that the information provided to you regarding the claim is correct. We understand that our decision may come as a disappointment to you, however, we assure you of our best intentions at all times.
Should you require any further assistance in this matter, please feel free to contact us again.
Regards,
Benita Steyn
Service Recovery Specialist
Best regards,