SO
Sandro O
1 reviews | Active since Nov 2018
28 Apr 2021, 12:07
*****
I took out a funeral policy. The way they explained it was that I could add up to 5 people on my account then I pay one set amount. Been trying to add my parents for a month now and today I found out that I have yo pay extra if I want to add my parents to my existing plan. They told me I could add up to 5 people with me included at no additional costs but now they want to charge .e extra. It's only me and my wife on the policy so why do I have to pay extra. They even removed my daughter from my policy
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Replies (2)
Clientele Life's replyOfficial
28 Apr 2021, 15:19Dear Sandro O
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply28 Apr 2021, 15:19
Official
Dear Sandro O
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's replyOfficial
30 Apr 2021, 14:30Dear Sandro O
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however our attempts to contact you to obtain more details were not successful. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via “SMS” We trust you find this in order. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however our attempts to contact you to obtain more details were not successful. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via “SMS” We trust you find this in order. Regards,
Market Conduct
Best regards,
Clientele Life's reply30 Apr 2021, 14:30
Official
Dear Sandro O
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however our attempts to contact you to obtain more details were not successful. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via “SMS” We trust you find this in order. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however our attempts to contact you to obtain more details were not successful. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via “SMS” We trust you find this in order. Regards,
Market Conduct
Best regards,