1 reviews | Active since Dec 2013
Lesego Clientele Consultant Southgate Mall Rudeness
I would like to lodge a complaint regarding one of your consultant Lesego from Southgate Mall. She invited me as I passed by her stand on the 10/11/2017. Although I was in hurry I gave her an ear. She sold me a hospital plan of which I was interested in a R ********** , and I gave her all the information and signed the form.
A lady by the name of Portia called me to confirm the details. I told her that I have decided to cancel the application, she must please cancel the application. Later Lesego called me on my cellphone, I told her the same.
On the 13th November she started sending me harassing WhatsApp messages as per attachment. Firstly I did not give her my time and my details for her to abuse me.
It is my choice whether I buy her product or not. I gave her a call this morning to find out exactly what is going on, I was shocked by her rudeness ,arrogance and verbal abuse, she went further and sent me messages and rudely hang up on me.
I can never accept this kind of treatment from a well-respected organization like Clientele .She owes me an apology and I need assurance that my personal details given to you Clientele will not be used to further harass me as it the case. I am CC’ng hello Peter and other relevant bodies about this unbecoming behavior of Clientele consultant to warn other South Africans.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be incontact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be incontact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for bringing this matter to our attention.
We confirm that we have investigated the concerns raised and we would like to take this opportunity to apologise for the service received. This is not the level of service we aim to provide to our clients and we assure you that corrective measures have been taken to prevent this from perpetuating.
As per your request your details has been removed from our database.
We would like to thank you for providing us the opportunity to resolve this matter. Should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for bringing this matter to our attention.
We confirm that we have investigated the concerns raised and we would like to take this opportunity to apologise for the service received. This is not the level of service we aim to provide to our clients and we assure you that corrective measures have been taken to prevent this from perpetuating.
As per your request your details has been removed from our database.
We would like to thank you for providing us the opportunity to resolve this matter. Should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Benita Steyn
Service Recovery Specialist