LERATO MAJOLA Bad sales agent
Lerato Majola called me to sell me a funeral cover. I told her I will think about it, she said to me that I have 30mins to go through policy documents before I can decide whether I choose the funeral cover. She went and activated an account for me. I still have not received the stupid documents. I only received a message informing me that of my next debit order. Now I had to call clientel to cancel something i didnt take. To make matters worse i have been billed. I never signed anything. The policy is meant to cover 12 people. I have not provided not a single detail of a single member yet I am already being billed. Right now one of my debit orders didnt go through, I have been billed by a bank for this failed debit order. because clientele took money from my account.
I am trying to cancel it they telling me i have to wait. If I call my bank to reverse it the bank will bill me. I am so annoyed that I am now have to do a run around for my money for something that i never asked for.
Regards, Kenah.
Thank you fo raising your concerns with us.
Your query has been escalated to the relevant department for further investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you fo raising your concerns with us.
Your query has been escalated to the relevant department for further investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience this may have caused you.
We confirm that our Investigator (Kelebogile Modise) has assessed the call between yourself and our sales consultant and has been in contact with you to provide you with the necessary feedback and to confirm a refund amount which will be paid within 48 working hours.
We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.
We trust you find this in order and that this matter has been resolved to your satisfaction. However, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Mahlatse Aphane
Team Leader: Compliance
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience this may have caused you.
We confirm that our Investigator (Kelebogile Modise) has assessed the call between yourself and our sales consultant and has been in contact with you to provide you with the necessary feedback and to confirm a refund amount which will be paid within 48 working hours.
We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.
We trust you find this in order and that this matter has been resolved to your satisfaction. However, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Mahlatse Aphane
Team Leader: Compliance