Lapsed Policy, No Correspondence

<p>I have had a Clientele Life Policy since 2012 (DK Parsons). </p> <p> </p> <p>My policy lapsed in November 2016 due to incorrect banking details. I received no documentation or correspondence confirming that my policy had lapsed. </p> <p> </p> <p>I only noticed that the policy had lapsed when I checked my bank statements in January 2017. I contacted the Clientele Life Support Desk and spoke to Dephile on the 3rd of January 2017 and again on the 10th of January 2017. On both occasions, I was told that someone would contact me after 4 working days. I have received no reply from anybody at Clientele Life. </p> <p> </p> <p>I called in again today and spoke to Lucinda who was unable to assist. I asked for someone in a management position to contact me but again I have received no correspondence. </p> <p> </p> <p>I think it is totally unacceptable that a large company takes 4 working days to respond to and simple query, which is still left unanswered.</p>