Hellopeter
Share Your Experience
cA
caroline A

1 reviews | Active since Feb 2018

19 Aug 2022, 13:16

LACK OF SERVICE

I ahve emailed them on 08/08 wanting change some things on my policy & to date nobody emailed me back or even tried calling... I then sent a whatsapp yesterday 08/08 & nobody had rep****... I do no have the time to sit & hold on for 20mins which happened also on the 18/08 hence the whatsapp.... Totally unacceptable!!!!!!!!!!!!!! They are quick to sign you up as a client & even Debit ur account days before your actual debit date & when you need them they are INCOGNITO!!!!!!!!!!!!!!! I would want to cancel so badly but I have been so long with these people & I will loose years of premiums!!!!!!!!!!!!!!!!!

0
Replies (2)
Clientele Life
Clientele Life's reply19 Aug 2022, 15:17
Official
Dear  Caroline A, 

We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
      
Yours sincerely,

Shanitha Hanuman
Service Support Specialist
Clientele Life  
Clientele Life
Clientele Life's reply22 Aug 2022, 15:44
Official
Dear Caroline A, 

We confirm that we contacted you to provide feedback regarding the concerns raised. 
        
Please note that we have added your spouse, changed the beneficiary details, and sent a copy of the policy documents to your email to confirm the changes as requested.  We would like to apologize for any inconvenience you may have experienced. 

We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 

Yours sincerely, 

Lindiwe Mabizela
Service Support Specialist
Clientele Life