Lack of product know and customer service

I'm a customer of clientele life since 2011 and the kind of service i recently received was pathetic and unprofessional. I'm a team leader at one of the 5 top banks in SA and i've never seen this kind of service. I have an investment plan with clientele life. in ealy November i called the call centre requesting for a breakdown of my investment. I needed a simple document showing how my investment had performed against international markets. When policy was sold to me i was told that part of the policy shall be invested in international markets. Can someone do their job and provide me such letter explaining and showing every detail on how my investment performed. Is that a hard thing to do?<br> I spoke to many people in the call centre and their service was poor because they keep making promisses they cannot keep. the people i spoke to include Sibongile Shange