lack of knowledge

Good day <br> I'm extremely upset as I was told to submit my claim which I have done on th11/12/2015 and on the 14/12/2015 I get a call stating that no document received. I then sent it again to Lerato and Pretty at the claims department. when I called in on the 15/12/2015 to find out if all is ok I was told it was with an assessor and it will take 48 hours. I then called today to find out if everything is finalised I was told it will take up to 7 working days. How does one agent say 48 and the other 7 days its really not a good impression as I am a new client of Clientele and was considering taking out another investment policy but I'm so doubtful now. I need to know when is the claim going to pay out and how long does it take as we are approaching the public holidays next week and to me it doe snot seem like it going to be paid out anytime soon. <br> When I took out this policy I was treat like a client now I feel like Im a ******** claiming from my own policy which I pay