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Patrick M
1 reviews | Active since Sept 2018
01 Apr 2021, 12:24
Lack of communication and deducting my money without my concern
I'm so disappointed with the customer service I have experience with clientele with regards toy sisters account,, which she cancelled it long te as she have them a notice . But yet they still deducting from her account. We need the money to be reversed as soon as possible. Cynthia Mohloki ref for cancellation. ***/ I.D no:*** ***
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Replies (2)
Clientele Life's replyOfficial
01 Apr 2021, 13:16Dear Patrick M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply01 Apr 2021, 13:16
Official
Dear Patrick M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
01 Apr 2021, 14:07Dear Patrick M,
We confirm that we made contact with you and Mrs Cynthia Mohloki to provide feedback regarding the concerns raised.
As per our telephonic discussion with the policy owner, we have confirmed that the policy has now been cancelled and the refund process was explained accordingly.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life
We confirm that we made contact with you and Mrs Cynthia Mohloki to provide feedback regarding the concerns raised.
As per our telephonic discussion with the policy owner, we have confirmed that the policy has now been cancelled and the refund process was explained accordingly.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life
Clientele Life's reply01 Apr 2021, 14:07
Official
Dear Patrick M,
We confirm that we made contact with you and Mrs Cynthia Mohloki to provide feedback regarding the concerns raised.
As per our telephonic discussion with the policy owner, we have confirmed that the policy has now been cancelled and the refund process was explained accordingly.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life
We confirm that we made contact with you and Mrs Cynthia Mohloki to provide feedback regarding the concerns raised.
As per our telephonic discussion with the policy owner, we have confirmed that the policy has now been cancelled and the refund process was explained accordingly.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life