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Jackie S
1 reviews | Active since Nov 2021
04 Nov 2023, 14:47
Lack of assistance in dire need
I notified them about my mom's death of which she is my beneficiary.I was told to send a death certificate of which I did.Up to date no pay out.Have to get personal loans to bury my mom while I paid a premiums without fail.
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Replies (2)
Clientele Life's replyOfficial
06 Nov 2023, 10:37Dear Jackie S,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply06 Nov 2023, 10:37
Official
Dear Jackie S,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
06 Nov 2023, 11:14Dear Jackie S,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Complaints Assessor was in contact with you regarding this claim, and that the matter has been investigated and resolved. Your claim is currently being processed .
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Complaints Assessor was in contact with you regarding this claim, and that the matter has been investigated and resolved. Your claim is currently being processed .
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply06 Nov 2023, 11:14
Official
Dear Jackie S,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Complaints Assessor was in contact with you regarding this claim, and that the matter has been investigated and resolved. Your claim is currently being processed .
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Complaints Assessor was in contact with you regarding this claim, and that the matter has been investigated and resolved. Your claim is currently being processed .
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department