KINDLY REFUND THE ********** PREMIUMS

My mom was told she is joining a Grocery voucher scheme and that she will receive the voucher from Clientele - She joined and now we learned she has been deceived into joining a life policy with Clientele. My mom is illiterate and cannot even write her name, talk of reading an English term. Clientele has been unprofessional and unfair in the way they have dealt with this escalation - CER612857; Lucia Mpofu has been of no help as we are still stuck with no refund. I complained with Clientele for her 2-month premium refund and they closed the case without any proper feedback. I now know clientele has resumed to robbing people for its customer base growth.