1 reviews | Active since Jan 2017
Kaalvreters
<p>DO NOT DO BUSINESS WITH CLIENTELE, THEY ADVERTISE THEY CARE BUT ACTUALLY DONT.</p> <p>I am deeply SAD, DISTURBED and TROUBLED at this stage when i needed their assistance in time of need a cold shoulder was given.</p> <p>I took up a funeral policy 31 October 2013. I then had a bit of financial crisis when my husband lost his job in June 2016, I contacted CLIENTEL hoping to SAVE what i could but to no avail due to my husband being unemployed. </p> <p><br />September 2016 CLIENTELE contacted me and asked if i wish to reinstate my policy i was so glad, thinking i am picking up where i left off as my policy amount was increased as well. Sadly to find out after my grandfathers passed in March 2017 that i started from scratch and will not be covered due to me not having the policy for 12 consecutive months. they did not even offer to reimburse me with the premiums i have paid all the way they smile to the bank and to date have done absolutely nothing while recieving month by month payments except for July and August 2016.</p> <p> </p> <p>I pray people will break away from you and see what a ***** spil you are nothing but lies.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
At the outset, we would like to convey our deepest condolences for the passing of your Grandfather.
By now our investigator was in contact with you to provide feedback regarding your dispute. After assessing the call between you and our sales consultant, our findings were that the policy and all waiting periods were explained correctly.
Regrettably, we will not be able to assess your claim as per the terms and conditions of your policy.
We trust that this matter has been resolved and confirm that an SMS with our escalation process was sent to you, should you not be satisfied with the outcome.
Kind regards,
Elsa Fourie
Team Leader: Compliance
Best regards,
At the outset, we would like to convey our deepest condolences for the passing of your Grandfather.
By now our investigator was in contact with you to provide feedback regarding your dispute. After assessing the call between you and our sales consultant, our findings were that the policy and all waiting periods were explained correctly.
Regrettably, we will not be able to assess your claim as per the terms and conditions of your policy.
We trust that this matter has been resolved and confirm that an SMS with our escalation process was sent to you, should you not be satisfied with the outcome.
Kind regards,
Elsa Fourie
Team Leader: Compliance
Best regards,
