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Nadine W

1 reviews | Active since Jan 2026

29 Jan 2026, 18:07

I've been ****med by Clientele field agents _ my only income of R370 was ****** from my account and I can't even reverse it very lame of Clientele

On the 8th of January 2026 there were field agents going around Soweto promoting R500 grocery vouchers for 3 months from clientele at absolutely no charge without taking up any policy with them and if you would like to take out any of their covers it can only be verified and completed after the 3 month period however they took our banking details and guess what they deducted the last R348 from my account as I have stated I'm unemployed and really need the vouchers the R348 they took was from my R370 srd grant they lie and say during covid they lost alot of clients and now they want to give back to the people by giving vouchers for policies that has been paid for years and lapsed- the guy who took all my details' name was MELUSI

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Replies (2)
Clientele Life
Clientele Life's reply29 Jan 2026, 21:04
Official
Dear Nadine W, 
                                                                       
We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct. 
Clientele Life
Clientele Life's reply02 Feb 2026, 15:55
Official
Dear Nadine W,

We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.

You requested to cancel the policy and the cancellation of the debit order process was confirmed.

As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Lerato Phillips.

We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
 
Regards,
 
Market Conduct