J
Jessica

1 reviews | Active since Nov 2025

11 Nov 2025, 14:01

It's is a terrible e...

It's is a terrible experience they could not help I just want my money back

0
Replies (2)
Clientele Life
Clientele Life's reply11 Nov 2025, 14:07
Official
Dear Jessica J,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 

Best regards,

Clientele Life
Clientele Life's reply12 Nov 2025, 09:06
Official
Dear Jessica J, 

We confirm that we made contact with you to provide feedback regarding the concerns raised.   At the outset, we would like to apologize for the inconvenience you may have experienced.  As per our telephonic discussion, we have confirmed and explained the refunds process and confirmed that the refund will be processed today, funds should reflect into your bank account after 15h00.   We further confirmed that your policy will remain active and have sent the policy documents to the email address we have on record.  We trust you find this in order, however should you require any further assistance please feel free to contact us again.   Yours sincerely, 
Nonhlanhla Ngwenya Service Support Specialist
Clientele Life 

Best regards,