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Phumeza M
1 reviews | Active since Jul 2012
22 May 2024, 17:50
Its a **** of a funela policy - cancel them
It's a ****. If you want to bury your loved one with dignity, go for a reputable funeral insurance. I repeat Cancel this nonsense. They're very quick and easy to take your money from premiums every month. But will leave you dry when have a death, they will treat you the worse and find every excuse to not payout or pay you as little as possible.
I am so ****ed. But I will focus on my brother's passing for now.
I have been their client since 2014 and have never missed a premium and this is how low they treat me.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
23 May 2024, 10:56Dear Phumeza M,
Our sincere condolences are extended to you and your family during this trying time.
Our sincere condolences are extended to you and your family during this trying time.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply23 May 2024, 10:56
Official
Dear Phumeza M,
Our sincere condolences are extended to you and your family during this trying time.
Our sincere condolences are extended to you and your family during this trying time.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
28 May 2024, 07:34 Dear Phumeza M,
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.
We confirm that we have assessed the call between yourself and our sales consultant and by now our Investigator contacted you with the necessary feedback.
Your matter has been referred back to the claims department for reassessment.
We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again.
Kind Regards,
Market Conduct
Clientele Life's reply28 May 2024, 07:34
Official
Dear Phumeza M,
Thank you for raising your concerns and bringing this matter to our attention.
We would like to apologise for the service you received and for any inconvenience this may have caused you. We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.
We confirm that we have assessed the call between yourself and our sales consultant and by now our Investigator contacted you with the necessary feedback.
Your matter has been referred back to the claims department for reassessment.
We trust you find this in order and that this matter was resolved to your satisfaction. However, should you require any further assistance in this regard, please feel free to contact us again.
Kind Regards,
Market Conduct