1 reviews | Active since Jul 2013
IT SEEMS TO ME CLIENTELE IS A ****
<p>I took out funeral cover, i have been paying premiums for months now. Im always requesting them to send me letters by post or even email for that matter to confirm my benefits but this has never been done. As it is, i dont know what im paying for. Am i even covered? </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our discussion, necessary feedback in connection with your policy documents has been provided and I have also confirmed the date when the first document was sent. On 26 September 2016 another copy of these documents was sent to the email address we have on record.
We would like to take this opportunity and thank you for your continuous support.
We trust you find this in order and that your query has been resolved in an amicable manner, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusi Dlamini
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our discussion, necessary feedback in connection with your policy documents has been provided and I have also confirmed the date when the first document was sent. On 26 September 2016 another copy of these documents was sent to the email address we have on record.
We would like to take this opportunity and thank you for your continuous support.
We trust you find this in order and that your query has been resolved in an amicable manner, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusi Dlamini
Service Recovery Specialist