1 reviews | Active since Aug 2013
It's 2017 - why are we still using robocalls?
<p>I don't think i need to explain this further. If you couldn't even be bothered to pay someone to sell me **** i don't need then rather leave me alone.</p> <p> </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
A copy and paste response to a complaint about an automated sales call. You have to appreciate the irony...
A copy and paste response to a complaint about an automated sales call. You have to appreciate the irony...
Hi Siphesihle
Thanks for your response
I think you guys are missing the point here - I don’t want you to contact me. That was the purpose of lodging the complaint in the first place.
However, if you are going to try and contact me (without me asking you to and with me having opted out of any direct marketing communication with the DMA) at least show me the respect of getting an actual person to do it instead of an automated voice recording.
Please remove me from any calling or mailing lists you have, and do not contact me again.
Kind regards
Greg
From: Siphesihle Rodolo **********
Sent: 22 June 2017 10:28 AM
To: Gregory Jones
Subject: Clientele Response
Dear Mr. Jones
Please note that the complaint lodged was received and the contents noted regarding the direct marketing calls you received.
We have attempted to contact you on the 22 June 2017 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Client Services – Service Support
Hi Siphesihle
Thanks for your response
I think you guys are missing the point here - I don’t want you to contact me. That was the purpose of lodging the complaint in the first place.
However, if you are going to try and contact me (without me asking you to and with me having opted out of any direct marketing communication with the DMA) at least show me the respect of getting an actual person to do it instead of an automated voice recording.
Please remove me from any calling or mailing lists you have, and do not contact me again.
Kind regards
Greg
From: Siphesihle Rodolo **********
Sent: 22 June 2017 10:28 AM
To: Gregory Jones
Subject: Clientele Response
Dear Mr. Jones
Please note that the complaint lodged was received and the contents noted regarding the direct marketing calls you received.
We have attempted to contact you on the 22 June 2017 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Client Services – Service Support
Thank you for raising your concerns with us.
As per our discussion we have addressed all raised concerns and confirmed that your contact details have been blacklisted on our system as per request.
It is important to note that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have also removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list. As you have registered please be informed that it takes about 3-6 months for all data to be removed.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our discussion we have addressed all raised concerns and confirmed that your contact details have been blacklisted on our system as per request.
It is important to note that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have also removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list. As you have registered please be informed that it takes about 3-6 months for all data to be removed.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist