N
Nozipho

1 reviews | Active since Dec 2025

05 Dec 2025, 13:05

It has ****med me sa...

It has ****med me saying I joined clientele cover but I didnt

0
Replies (2)
Clientele Life
Clientele Life's reply06 Dec 2025, 06:45
Official
Dear Nozipho N,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 
Clientele Life
Clientele Life's reply08 Dec 2025, 12:08
Official
Dear Nozipho, 

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback. 

You requested to cancel the policy and the cancellation of the debit order process was confirmed. 

The policy was still within a Cooling off period and the refund process was also explained to you. 

Should you require further assistance please feel free to contact us. 

Regards, Market Conduct