Is Clientele Life a huge Corporate ****?

On December 20, 2023 I sent an email requesting to Cancel & Encash on my Clientele Wealth Plan and till today no Encashment was made, I been take from pillar to post by different Consultants. Here is the breakdown of communication done: 1. 12/20/203 (***) I sent an email requesting Cancellation of my Policy & to Encash what is due to me. 2. 12/20/2023 (***) I received a response from Moitheri Scrimnger who Confirmed the Encashment amount of R17795 , he offered other options (Encash & continue, freeze premiums for a month, reduced premiums). He asked if I wanted to proceed and to confirm if it should be made to the same Account. 3. 12/20/2023 I responded that I would like to Cancel the policy and Encash. I confirmed that payment should be made to the same account that I have been using to pay my Premiums. 4. 12/21/2023 I received an email response from Michael Mathevula requesting a certified copy of my Passport, he indicated that R17795 will be paid within 3-8 days once they received the requested document. 5. 12/21/2023 I emailed my Certified passport copy. 6. 12/30/2023 I received an email from Lesedi Rampete requesting my Bank Statements and she indicated that the encashment will be made within 8 days once they receive the requested documents. 7. 12/30/2023 I emailed my Bank Statements (Same Bank account I been using to pay my Premiums) 8. 01/02/2024 Debit Order went off - Clientele life. I sent an email with queries as to why the Debit order went off when I have requested cancellation. I didn't get any response. 9. 01/05/2024 I received an email from Didimalang Leepile requesting my old passport that I used to open the account. She said Encashment will be made within 8 days once I send the requested document. 10. 01/06/2023 I emailed the Old Passport indicating that it's a Cancelled passport and I updated my passport details. Still, I emailed two Copies of the same passport. I also indicated how frustrating this was and asked why all these documents were not requested all at once. There was no response. 11. 01/09/2024 I Emailed a follow up email, Attention to Didimalang, I didn't receive any response. 12. 01/01/2024 I sent another follow up email, there was no response. 13. 01/13/2024 I received an Email from Elias Motapane requesting my Bank Statement and Passport copy. He said, "We received all other documents except ID/ Passport and Bank Statement." Please note he responded to my follow up email that has a list of all documents sent and communication from other Consultants.

This is draining and feels like a game just for Clientele Life not to pay and Encash as per my request.24 Days later I still haven't received my money, being taken from pillar to post by different Consultants. Surely Clientele Life CRM platform can show if a query was responded to, and any action taken. Its either Consultants just send a response without checking or it is really a game to frustrate clients or they are told to do this so the process can take long. I am making conclusions with the understanding of how such platforms work and hundreds of Negative reviews I got to read on different online platforms.

I must say this is all deliberate because all these years they would attend to all of my emails, apologize for delays. References the time when I changed my passport and bank account details. It was all resolved within 48 hours. Why is the same energy not app**** when I want to cancel?

Different Consultants request documents and all of them saying payment will be made within 8 working days to now receive an email From Elias Motapane saying we received all other documents...Which other documents is that when what I sent are my Passports and Bank Statements as per email correspondence?

I wasn't expecting this from a big financial services institution like Clientele Life.

A favorable action is for my money R17 795(As per Moitheri Schmnger & Michael Mathevhula confirmation) to be paid back into the same account I been using to pay my premiums. I attached the bank statement. I do not wish to proceed with this Policy and neither do I want any more money deducted from my Account at the end of this month.