BP
Babalwa P
1 reviews | Active since Oct 2016
02 Jun 2023, 13:00
Is Client Life exploiting kids now?
May someone please advise why your IFA advisors are taking advantage of school kids? Debit order went of a high schooler's account. IFA advisor took advantage of her in town. Advisor asked if he can take her details for stats all to find out a policy has been taken out and a debit order went off her account.
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Replies (4)BP
Babalwa P's updateReviewer Update
06 Jun 2023, 12:56Still no feedback
BP
Babalwa P's update06 Jun 2023, 12:56
Reviewer Update
Still no feedback
Clientele Life's replyOfficial
06 Jun 2023, 14:18Dear Babalwa P
Thank you for raising your concerns and bringing this matter to our attention. Please note that we have attempted to contact you in order to obtain more information to further the investigation. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Kind regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. Please note that we have attempted to contact you in order to obtain more information to further the investigation. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Kind regards,
Market Conduct
Clientele Life's reply06 Jun 2023, 14:18
Official
Dear Babalwa P
Thank you for raising your concerns and bringing this matter to our attention. Please note that we have attempted to contact you in order to obtain more information to further the investigation. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Kind regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. Please note that we have attempted to contact you in order to obtain more information to further the investigation. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Kind regards,
Market Conduct
BP
Babalwa P's updateReviewer Update
06 Jun 2023, 14:25Sms was sent to the child. She is busy with matric exams and she was at school when sms’s were sent.
BP
Babalwa P's update06 Jun 2023, 14:25
Reviewer Update
Sms was sent to the child. She is busy with matric exams and she was at school when sms’s were sent.
Clientele Life's replyOfficial
06 Jun 2023, 15:16Dear Babalwa P
Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. Regards,
Market Conduct
Clientele Life's reply06 Jun 2023, 15:16
Official
Dear Babalwa P
Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. The policy has been cancelled and a refund has been requested for the debit that was deducted from your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. Regards,
Market Conduct