1 reviews | Active since Oct 2017
Irritating phone calls
Obtained my number without permission. Automated Telemarketing call. The call does not even specify company name. I had to get them to call me back to find out who the company was.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Good day Mr Adam,
We acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
Our attempts to contact you on 30 October 2017 to discuss the issue raised were unsuccessful. Upon receiving your query on 27 October 2017, we can confirm that a request was forwarded to our marketing department to have your details removed from our database.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have since removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list. You confirmed that you have followed the process and removed your details.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
Once again we would like to apologise for the inconvenience caused in this regard.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life Insurance
Good day Mr Adam,
We acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
Our attempts to contact you on 30 October 2017 to discuss the issue raised were unsuccessful. Upon receiving your query on 27 October 2017, we can confirm that a request was forwarded to our marketing department to have your details removed from our database.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have since removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list. You confirmed that you have followed the process and removed your details.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
Once again we would like to apologise for the inconvenience caused in this regard.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life Insurance